Customer stories

Real shops. Real numbers.

From single-bay independents to four-branch workshop groups — here is how garages put Torqam to work.

Al-Rashidi Auto Care

Independent Repair Shop · Dubai, UAE

The challenge

Job cards lived on paper, parts were tracked in a notebook, and the owner could not tell which jobs were profitable until the end of the month.

The solution

Migrated all job cards, customer records, and vehicle history into Torqam in a single afternoon, and turned on WhatsApp status updates from week one.

“We went from three notebooks and a whiteboard to a single dashboard. Job card turnaround dropped from a day and a half to under five hours.”
Hamza Al-Rashidi, Owner

-64%

Turnaround time

+31%

Monthly revenue

12 hrs

Admin hours saved / week

GulfFix Workshops

Multi-Branch Workshop Group · Gulf Region

The challenge

Each branch ran its own spreadsheet for inventory and invoicing, making it impossible to see cross-branch performance or move stock between locations.

The solution

Rolled out Torqam's multi-branch module with shared customer records and branch-level inventory, with consolidated reporting for leadership.

“Running four branches used to mean four spreadsheets that never agreed with each other. Now I see everything from my phone.”
Omar Sleiman, Operations Director

Branches on one platform

-72%

Stock-out incidents

-90%

Reporting time / month

NextGen Auto

EV & Hybrid Specialist · Kuwait City, Kuwait

The challenge

Specialized EV labor was priced the same as conventional servicing, quietly eroding margin on the shop's fastest-growing service line.

The solution

Used Torqam's parts and labor margin reports to identify underpriced service categories and rebuilt the pricing model around real cost data.

“Parts margin reporting showed us we were under-pricing labor on EV servicing for over a year. That single report changed our pricing model.”
Sara Al-Mutairi, Owner

+12%

Margin recovered

+45%

EV bookings

Quarterly

Pricing review cycle

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